Last updated: 25 July 2026
Pixie is distributed on Steam, and Valve handles every purchase and refund. That means Steam's refund policy applies, not a separate one from us.
You can request a refund for any reason within 14 days of purchase, as long as the product has been used for less than 2 hours. Valve reviews and processes the request. The current policy always takes precedence and lives at store.steampowered.com/steam_refunds.
Open help.steampowered.com, find Pixie in your purchase history and choose "I would like a refund". Refunds go back to your original payment method or your Steam Wallet — your choice, where Valve offers it. We can't process a Steam refund on your behalf, but if something is broken, please email us first: we'd rather fix it.